Visiting Wilcox
Wilcox Medical Center is dedicated to providing exceptional medical care to every patient. We strive to continuously improve the delivery and coordination of that care. Our mission is to create a healthier Hawaiʻi by providing compassionate, high-quality healthcare to the people of Kauaʻi.
Hospital Amenities & Services
Visiting Hours
Visiting Hours and Guidelines
General visiting hours are 10 a.m. to 7 p.m., daily.
Wilcox Medical Center understands that family presence can often aid in the healing process. That's why we make accommodating family time a priority at our medical center.
Parking
Parking
The entrance to our parking lot is located off of Kūhiō Highway. It is open 24 hours, seven days a week.
Dining
Wilcox Café
The Wilcox Café is located on the ground floor of the Wilcox Medical Center, just past the elevators in the lobby. It is open daily from 6:30 a.m. to 4:30 p.m.
Our cafeteria features sandwich and salad bars, vegetarian entrees, and a dietitian's special daily.
Self-checkout kiosks are open 24 hours a day for grab-and-go cold foods, microwavable entrees, fresh fruits, packaged snacks, and beverages. Self-checkout accepts credit cards, including Tap to Pay and Apple Pay phones and watches. Cash transactions can be made during cafeteria hours.
Menu
See what's on the menu this week at Wilcox.
Patient Meals
For inpatients, unless otherwise ordered by your doctor, we will serve you three meals daily according to the following schedule (times may vary):
- Breakfast: 7:15 a.m.
- Lunch: noon
- Dinner: 5:15 p.m.
If you are admitted between these hours, you may request a light meal or snack. If you have questions about the therapeutic diet your doctor has ordered for you, or have special dietary requests such as vegetarian, gluten free, or a need for alternate textures, please ask to speak with a registered dietitian.
Room Amenities
Inpatient Room Amenities
Televisions
The TV in each patient room provides access to entertainment and hospital information.
The TV also serves as an educational resource, offering information about the hospital, available services, and a variety of health topics.
Telephones
A telephone is available in each patient room and can be used to make internal calls to other rooms or departments, as well as local calls.
Wi-Fi
Wi-Fi is available for Wilcox patients and visitors.
Newspaper
A daily complimentary copy of the newspaper is available for patients.
Spiritual Care
Chapel
An interfaith chapel is in the first-floor lobby of the medical center, next to the elevators. It is open 24 hours a day for private prayer and meditation.
Chaplaincy Program
Hospital chaplains are available to support the spiritual and emotional needs of patients, families, and visitors.
Learn more about Spiritual Care services.
To speak with a chaplain, arrange a visit, or to request a clergy member of a particular faith, please ask your nurse, or call the hospital operator at 808-245-1100.
Patients and families are also welcome to have their own spiritual care provider visit while at the medical center.
Gift Shop
Gift Shop
Our Gift Shop offers a selection of flowers, balloons, stuffed animals, locally made items, and See's candy. It's located near the lobby of the medical center, adjacent to the Kauaʻi Medical Clinic.
Hours
Monday-Friday: 9 a.m.-4 p.m.
Closed Saturday, Sundays, and holidays, including the Friday after Thanksgiving.
Thrift Shop
Hours
Mondays, Wednesdays, Fridays: 9 a.m.-1 p.m.
Phone
808-245-1320
On-Site Services for Patients and Visitors
On-Site Services for Patients and Visitors
On-site services are available to help patients and visitors find support, get information, and navigate their stay.
Information Desk
Both Wilcox Medical Center and Kauaʻi Medical Clinic have information clerks to help answer your questions or to direct you to the appropriate department.
Phone: 808-245-1254
Medical Records
Each patient at Kauaʻi Medical Clinic and Wilcox Medical Center has a medical record that documents all medical care they have received at our facilities. Your records are kept strictly confidential and cannot be disclosed or transferred without your written permission or a court order.
To receive a copy of your record, please contact the Medical Record Department at least three days in advance to allow adequate preparation time. There may be a copying fee.
Phone: 808-245-1128
Patient Relations
Your comments and feedback are important to us. If you or your family has concerns that are not resolved after speaking to your caregiver, we encourage you to email our patient relations team at PatientRelations@WilcoxHealth.org or call 808-245-1261.
Convenience Services
ATM
An ATM machine is located near the main entrance to Wilcox Medical Center between the Gift Shop and the Admitting Office.
TTY Services
Communication is essential to good healthcare. Please let us know if you have specific needs concerning language, hearing, or vision. Ask your care provider to arrange for an interpreter if you are hearing impaired or if English is not your primary language.
Online Tools
Online Tools and Services
Online tools are available to help you stay connected, access health information, and manage your care.
MyChart® by Hawai‘i Pacific Health
MyChart® by Hawaiʻi Pacific Health is a secure online portal that lets you view your medical records, schedule appointments, and communicate with your care team.
CaringBridge
CaringBridge offers free, personalized websites to help patients share updates and stay connected with family and friends.
CareEverywhere
CareEverywhere allows your health information to be electronically shared between healthcare providers for treatment purposes.
Physician Compare
If you are interested in finding and comparing physicians in your area, visit Physician Compare, a free online tool from Medicare.
Additional Patient Resources
Looking for billing and financial assistance information, MyChart documentation, educational programs, or other patient support? You’ll find it in our Patient Resources section.